Inline Removals Privacy Policy
Privacy Policy
Overview
Inline Removals is strongly committed to protecting the privacy of our own, our customers and website users. This Privacy Statement outlines our policy in respect of the specific information we collect, how we use this information, and what options you have in sharing this information with us when you visit our site and or use our services. Protecting your privacy is a significant part of our commitment to providing you with a high-quality personal service and an online experience.
We would confirm that our data policies, procedures and practices comply with the General Data Protection Regulations, 2016 (GDPR), the Data Protection Act, 2018 (DPA) and the Privacy and Electronic Communication Regulation, 2003. (PECR)
In order to provide you with our quality service, it is necessary for us to collect and retain data such as names, addresses, contact details etc. However, we would confirm that we will only collect, store and retain information that is pertinent to the service we are providing, and we will only retain such information for as long as is justifiably necessary. An order for us to supply you with our services will be considered as consent about the order. Data retained for longer periods will only be with further consent, or should a further order, or contract, be agreed.
Information Collection and Use
We are the sole owner of the information collected on our web site. We will never sell or rent this information to others. Inline Removals collects information from our users at several different points on our website. We will use this information to contact you and keep you informed of our services.
Sharing
We use third-party shipping companies, e.g., mail, UPS, etc. to ship orders, and a third party credit card payment processing system to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. All advanced payments are protected through the Advanced Payment Scheme
Order
For a user who places an order, we request personal information on the order form used, e.g. contact name, address, email, etc.) and payment information (credit card number and expiration date) is requested. This information is used for billing purposes and to fill the order. If we have trouble processing an order, we will use this information to contact the customer.
Cookies – E-commerce Functions
We will store a persistent cookie so that you may retrieve the products in your order with no need to go through re-choosing them again. However, the cookie will eventually expire if there is no activity in your cart, e.g. view, and add to, etc., for a number of days. This website’s cookies do not contain any personally identifiable information. If a user rejects the cookie, they may still use our site, but the user may experience limited functionality in some areas of our site.
Cookies – Web Usage Statistics
We use Google Analytics to analyse the use of this website. Google Analytics uses cookies, which are stored on your computer to generate statistical information about the use of the website. Google Analytics stores this information, and it is only available to persons managing the Inline Removals website. We use this information to help us develop relevant content on our website for our users. For more information on Google Analytics read Google’s privacy policy at https://policies.google.com/privacy.
Links
The Inline web site may contain links to other sites. Please be aware that Inline Removals is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Inline Removals.
Newsletter/Bulletin
If a user wishes to subscribe to our newsletter and/or update bulletins, we ask for the user’s email address. Please see our choice and opt-out below. You will be sent an e-mail to confirm your request, before being added to our mailing list. An unsubscribe link is provided on our newsletter/bulletin page to remove your e-mail address from our list.
By default, some social media platforms shorten lengthy URLs [web addresses] using third party apps such as bit.ly. Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs published by many social media platforms, are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Security
Our website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 128-bit encryption software over a secure connection. While on a secure page, such as our order forms, the lock icon on the bottom of Web browsers such as Google, and Microsoft Edge , or Bing, is displayed as locked.
Notification of Changes
If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
Feedback
At Inline Removals your privacy is extremely important. We have a Customer Care policy, so if you have any questions about the privacy statement, the practices of this site, or your dealings with us, please contact us using the link on this page and let us know.
Complaints
In line with our customer care policy and complaints procedure, you can raise issues in the easiest way possible. As an initial step, you can call us on telephone number 020 7511 1313 or email us at enquiries@inlineremovals.co.uk. However, please also submit complaints in writing/email.
Our address is:
Unit 6, Thames Road Industrial Estate, Thames Road, Silvertown, London E16 2EZ
Should you not get a satisfactory response to your complaint in respect of data protection, please contact the Information Commissioners Office (ICO). The address is:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
ICO Helpline number: 0303 123 1113
This Policy is fully supported by the senior management
Signed, John Osborne, Director, Inline Removals
Date: August 2023